24/7 Customer Support

Why is the provision of a good customer support service essential on today?s Internet hosting marketplace? Which are the common customer support channels?

The availability of the customer and technical support that a web hosting company offers can tell you a lot about the services that they provide too. If you are allowed to use only e-mails or tickets, you have most probably discovered some reseller and not the actual web hosting supplier. If this is the case, you'll have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the real web hosting company for additional help. When the provider provides you with various means of communication with fast response time available at any moment, they are most likely the top provider, not just a reseller. So you'll enjoy timely assistance and quality support as they will have instant access to the servers where your account is. Regardless of the trouble - sales or technical, it's always much better to communicate with your website hosting company right away via your favourite method of communication.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you aquire a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and basic questions. Our representatives can help you pick the perfect package or offer you information about our servers, so as to confirm whether the system requirements for your websites are met. In case you're a current client, you can also contact us through electronic mail or via our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We guarantee that when you employ these two methods of contact, you will get an answer within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other suppliers, even large ones, you can compare the response time due to the fact that it ordinarily takes an entire day for them to address a ticket.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have quick support in general, let alone if you operate an entire server, so every single dedicated server that we offer comes with 24/7 support with 1-hour reply time warranty regardless of the matter. This service is free of cost for all the problems with your server or the software that was installed from our administrators through the setup, which means that you can get in touch with us as many times as you need, even during holidays. You could either open a support ticket from the billing area or you could send an e-mail message, and the actual reply time for either rarely surpasses thirty minutes as we have admins available 24x7x365. If you require general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you can use our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, that you're able to include to your server package from your billing Control Panel.