Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Time Guarantee

  • Every support request you send to us will be responded to within maximum sixty minutes. If your support ticket or e–mail needs further assistance from an admin, we will without delay forward it and leave a note to inform you that your issue is being examined. If you make use of our Admin Services package, any of the server management tasks included there will be carried out at a time that is convenient for you.

  • Top quality support service
  • A First–Rate Client Care Service

  • We will be online for you 24x7 to answer any inquiries that you may have with regard to our Website Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need assistance with server admin procedures, you can examine our Admin Services package, which includes data backup disk space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Website Control Panel has been installed by default for each Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of how–to articles in addition video versions which show all the tasks that you can perform in a highly illustrative way. You can find the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.